Goldshell Miner FAQ

Product support and FAQ

Situation and solution of pay the order

Status of Cancel

  • Not paid — the order was cancelled due to the customer click “cancel” on the way to the Coinbase payment. Need to place a new order and re-purchase.
  • Paid — please send support ticket and provide proof of payment, includes Coinbase code, order number, payment address

Status of failed

  • Paid less service fee — please send support ticket and provide Coinbase code and order number, the order will be completed after the payment is done.
  • Paid enough fees/ paid many times but still failed — please send support ticket and provide Coinbase code and order number, customer service will check information for you.

Overpaid

  • Please send support ticket and provide Coinbase code, order number and refund address, refund will be received within ten working days.

I don't have coinbase account .

  • Coinbase commerce is the payment system that we use to take crypto currency payment. Access to Coinbase help center https://help.coinbase.com/en/coinbase/getting-started We have the availability to take all of the well known cryptocurrency coins BTC BCH USDC ETH LTC. Note: Coinbase only supports USDC running on Ethereum (ERC-20).

    The payments can be made from any wallet on any platform as long as you have enough crypto.

    Note: any payments from bsc or bep20 will be LOST please use another withdrawal method. Any checkout will have a thrity minute timer the payment will need to be made at this time. Any failed payment please keep your txid and contact support.

Haw i check order success

Check your order status (processing, shipped) by login into the store on the website.

What to do before receive the miner ?

  • Prepare stable network and power supply, provide a ventilated environment. These are necessary conditions for the operation of the miner.
  • Please ensure to review User guide
  • Apply for a mining pool account and watch tutorial

What to do after receive the miner ?

  • Prepare stable network and power supply, provide a ventilated environment. These are necessary conditions for the operation of the miner.
  • Please ensure to review User guide
  • Apply for a mining pool account and watch tutorial